Frequently Asked Questions
Everything you need to know about your SUKU Home experience.
What materials are used in SUKU Home products?
We prioritize natural, high-quality materials such as organic bamboo, linen, and cotton. Each piece is hand-dyed and finished by artisans in Bali using traditional techniques to ensure comfort and durability.
How should I care for my bedding and loungewear?
To maintain the vibrancy of the hand-dyed colors, we recommend a cold gentle machine wash with mild detergent. Avoid bleach and tumble drying; instead, line dry in the shade to preserve the natural fibers.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original, unwashed condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on bedding that has been opened.
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take anywhere from 7-14 business days depending on the destination.
Are your products ethically made?
Sustainability and ethical production are at our core. We work closely with local communities in Indonesia, ensuring fair wages, safe working conditions, and a production process that respects both the people and the planet.